Purchased the product based on the marketing, but sent an inquiry about my oversized Galaxy S20 Ultra in an aluminum hard case first to ensure the phone would fit in the cradle, since I didn't see cradle specs on the Bulletpoint website page I ordered from (https://www.bulletpointmountingsolutions.com/collections/ford-f-series-phone-mounts/products/metal-series-ford-f-150-2009-2015-dual-20mm-ball-dash-phone-mount-base-only-12th-generation?variant=32151121428595), and I still don't. Didn't receive a reply quick enough for my impatient self, so I went ahead and ordered. Product was shipped quickly, was packaged awesomely, and included free swag. I was super impressed with the quality of what I received. I pulled out the phone cradle and tried it on my phone and...it was too small.
I contacted customer service, and "Ryan" responded. After informing him of the cradle issue, I received from him a link to the spec's for the cradle (which showed that it was too small for my phone) and a somewhat wiseass reply about the location of the specs on their website. At the point I was ready to package everything back up and send it back to Bulletpoint, Ryan informed me that there was an XL mount in the works about 8 weeks out. That should have been the first reply and was totally acceptable resolution to the fitment issue.
Impatience got the best of me, and since I had an unacceptable phone mount in my 2014 F150, I began to search for a cradle that would work with my phone and the Bulletpoint mount. This led me to Arkon Resources, Inc. (arkon.com), a competitor of Bulletpoint. I purchased their RoadVise Smartphone Holder and 20mm Ball to 17mm Ball Adapter. Their products shipped the same day and I received them via Priority Mail.
The Arkon RoadVise Smartphone Holder expands on both sides of the mount, and while it takes two hands to insert the phone, it is not overly cumbersome and holds the phone as it's named...like a vise. The 20mm Ball to 17mm Ball Adapter worked perfectly with the BulletPoint Mounting Arm and is actually better than having the ball permanently affixed to the cradle since it provides an additional point of articulation.
I'll save the Bulletpoint phone holder and purchase another Bulletpoint mounting arm for passenger use (most don't carry tablet sized phones like I do). The Arkon product is every bit the quality of the Bulletpoint, so I don't see myself spending more money on an XL sized Bulletpoint phone holder when/if they are finally released.
I recommend this company and their products, but suggest they cut out the wise-assery when dealing with an unhappy customer.
#mountit, #bulletproofmounts, #arkon