Months back I purchased a tablet and phone mounts for use in our Jeep Gladiator. We’ve been most fortunate to overland in many beautiful areas including Sedona, Death Valley, Alabama Hills, Anza Borrego, and most recently the entire Mojave Road. Regrettably due to the washboard conditions of the trail and our “spirited pace” we experienced a failure of the tablet mount…due to the constant vibration, which is not the fault of their product. Upon our return, I contacted customer service and explained our one and only difficulty. The Bulletpoint Team immediately remedied the situation, and sent us a replacement unit honoring their warranty, which arrived just days later. I cannot speak highly enough of the organization, customer service and product quality. I would defiantly recommend them and their products for anyone considering a fixed solution for there phone and navigation equipment needs.