Return Policy


Your satisfaction is our #1 priority. We're so confident in our products that we offer an industry-leading lifetime limited warranty to the original purchaser for as long as you own the product.

Bulletpoint Mounting Solutions will repair or replace your product (at our discretion) if we determine your product failed under normal use.

To submit a warranty claim, please fill out our Warranty Claim Form here and include your order number, date of purchase, and photos of the defect when possible. Instructions regarding your warranty claim will be emailed upon approval of your claim. NOTE - warranties apply to purchases made from authorized resellers including and

Our return policy lasts 30 days from the day you receive your order. If 30 days have gone by since the day of delivery, unfortunately we are unable offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

A 20% restocking fee may apply.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be eligible for return.

Any item that is returned more than 30 days after delivery is not eligible for return or exchange.

To initiate a return, please email support to request an RMA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale and clearance items (if applicable)
Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded. The retail price of any free with purchase or discounted items will be deducted from your refund.

Chargebacks and Payment Disputes

Customers agree not to initiate a chargeback against Bulletpoint Mounting Solutions. If a customer conducts a chargeback or other payment dispute with  against Bulletpoint Mounting Solutions, the customer agrees to pay for the full amount of the chargeback plus any reasonable attorney fees, collection fees, court costs and other expenses incurred by Bulletpoint Mounting Solutions to recover enforce this policy.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.